FAQ

Covid-19 Update

We would like to express that the safety and health of our employees and customers is always our top priority. 
As COVID-19 continues impacting a majority of countries around the globe, Tijuas Candies is closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
We are continuing to monitor announcements from our local and state officials and will update this page with any new developments that impact our ability to ship out orders. 
We truly appreciate your understanding while we all continue to navigate COVID-19. We hope you and your families stay healthy, safe, and we look forward to shipping your order soon!
If you have any additional questions, please fill out an online form under the contact us page. Please allow an additional 1-2 business days to receive a response at this time.

Where do you ship from?

Houston, Texas 

Delivery Option?

We are only offering contactless delivery, the act of actively taking measures to limit close body contact to third-party individuals, at the moment due to the pandemic. We ask you to please specify in the delivery instructions where our driver can leave your order to ensure proper social distancing while keeping all merchandise safe.

How do I sign up for an account?

You may create an account here.

What happens to items that are returned?

All candy will be going through an inspection in order to prevent further unhappy customers then will be tossed right into the TRASH!  

Have a question or concern?

Please do not hesitate to contact us.

Do you offer delivery options for customers in Houston, Texas and surrounding areas? 

Yes! If you are within our delivery radius, you will see the option for delivery during check out. 

How soon will I get my order?

We try to get our local customers their orders within 24-36 hours! For orders being shipped out, a time frame is out of our hands but usually customers receive their orders within 2-4 days.